Free Shipping on Orders Over $500

Up to 40% OFF on Selected Items

100% Secure Payment

  • Home
  • Refund and Returns Policy

Refund and Returns Policy

Refund & Returns Policy – ZensLeather

At ZensLeather, we are committed to delivering premium-quality leather garments crafted with precision and care. Customer satisfaction is extremely important to us. If for any reason you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. Returns Eligibility

You may request a return under the following conditions:

  • The item received is defective, damaged, or incorrect.

  • The product does not match the ordered size or specifications.

  • The return request is submitted within 7 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, and in original condition.

  • All original tags, packaging, and proof of purchase must be included.

  • Custom-made or personalized items are non-returnable unless faulty or damaged.

2. Refund Process

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued through the original payment method used at checkout.

Please Note: Shipping fees, duties, and transaction charges are non-refundable unless the return is due to an error on our part.

3. Exchanges

We offer exchanges in the following cases:

  • Size replacement

  • Color exchange (subject to stock availability)

  • Manufacturing defects or damage

Exchange requests must be submitted within 7 days of receiving the order.

4. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  • We strongly recommend using a trackable and insured courier service, as ZensLeather is not liable for lost or damaged return shipments.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or made-to-measure jackets

  • Personalized or modified products

  • Worn, used, or altered items

  • Clearance or final sale items (unless defective)

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide:

  • Your Order Number

  • Clear photos of the item

  • A brief description of the issue

Our team will promptly arrange a replacement or full refund at no additional cost.

7. Contact Information

For all return, refund, or exchange inquiries, please contact us:

Email: info@zensleather.com
Website: zensleather.com