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Shipping & Delivery

Shipping & Delivery Policy – ZensLeather

At ZensLeather, we are dedicated to ensuring that every order is delivered with the highest level of care, security, and efficiency. This Shipping & Delivery Policy outlines our order processing procedures, shipping methods, delivery timeframes, and customer responsibilities to provide complete transparency.

1. Order Processing

All orders are processed following successful payment authorization.

  • Standard Orders: Processed within 3–7 business days.
  • Custom / Made-to-Measure Orders: Require 10–15 business days for production, depending on design complexity and customization requirements.

Please note that processing times exclude weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email containing shipment and tracking details.

2. Shipping Partners

To ensure reliable and secure delivery worldwide, ZensLeather partners with internationally recognized courier services, including but not limited to:

  • DHL Express
  • FedEx
  • UPS
  • Other registered premium logistics providers

The courier partner is selected based on destination, service reliability, and fastest available transit time.

3. Estimated Delivery Timeframes

Delivery estimates commence once the order has been dispatched:

  • United States & Canada: 5–8 Business Days
  • United Kingdom & Europe: 5–10 Business Days
  • Australia & New Zealand: 6–10 Business Days
  • Middle East: 5–8 Business Days
  • Rest of the World: 7–12 Business Days

These timelines are estimates only and may vary due to customs clearance procedures, peak shipping seasons, weather disruptions, or other logistical factors beyond our control.

4. Shipping Charges

Shipping fees are calculated at checkout based on:

  • Destination country
  • Package weight and dimensions
  • Selected courier service

From time to time, ZensLeather may offer complimentary or promotional shipping on qualifying orders.

5. Customs Duties, Taxes & Import Regulations

International shipments may be subject to:

  • Import duties
  • Value-added taxes (VAT)
  • Customs clearance fees

These charges are determined by the destination country’s authorities and remain the sole responsibility of the customer. ZensLeather does not have control over these fees and cannot predict their amount.

6. Shipment Tracking

Upon dispatch, customers will receive a shipment confirmation email containing a tracking number. This allows real-time monitoring of delivery progress directly through the courier’s official tracking portal.

7. Delivery Address Accuracy

Customers must ensure that all shipping details provided at checkout are accurate and complete.

  • ZensLeather is not liable for delays or losses resulting from incorrect address information.
  • If an order is returned due to address errors, customers will be responsible for reshipping charges.

8. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability or incorrect details:

  • The courier may attempt redelivery.
  • If the parcel is returned to our facility, reshipment will be arranged at the customer’s expense.

9. Damaged, Lost, or Tampered Shipments

If your order arrives damaged, tampered with, or is lost in transit, please notify us within 48 hours of delivery (or expected delivery date).

Kindly provide:

  • Order number
  • Photographic evidence (if damaged)
  • Description of the issue

We will initiate an investigation with the courier partner and arrange a replacement or appropriate resolution where applicable.

10. Contact Information

For all shipping and delivery inquiries, please contact:

Email: info@zensleather.com
Website: zensleather.com

ZensLeather remains committed to delivering premium leather craftsmanship with professionalism, reliability, and global reach.